In the event that you are unhappy with any aspect of our service, we do want to hear from you as soon as possible, as this allows us the opportunity to investigate your concerns and to provide a full explanation.

We treat all complaints very seriously and in the strictest confidence.

Our Complaints Procedure ensures that you receive an acknowledgement of your complaint, an update of the investigation of your complaint and the opportunity for you to review and appeal against the final response.

To request a copy of our complaints procedure please contact a member of the Senior Management Team by calling 01302 327800 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.